If you have issues with installation, contact us by email . Our support team will assit you.
Please specify in your email the following data:
- website url
- WordPress admin login credentials login and password
- SSH and/or FTP credentials hostname, username and password
- cPanel user and password (if you have it)
Make sure to change all the passwords that you’ve sent us after the issue is resolved
I got a white screen/nothing happens/takes to long when I try import demo data¶
Make sure your server meets the theme requirements
After installation I got a PHP error Error: Parse error: syntax error, unexpected ‘[‘ in¶
This error means that you have PHP version is lower than 5.4. Upgrade you PHP to match the minimal required PHP version. If you don’t know how to do this, please consult your hosting provider, usually they can do this for you free of charge.
I got a error Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 72 bytes) in¶
This error means that you increase your PHP memory_limit setting to the value defined in theme requirements. If you don’t know how to do this, please consult your hosting provider.
When I am uploading it to install it gives me an error message saying it is missing style.css stylesheet.¶
Seems like you try install wrong zip folder. Please download from themeforest “Instalable WordPress file only” and then try upload it.
I have installed theme WeBelieve, where do I can start configuration ?¶
Google maps on my website are not working¶
Recently Google changed the policy of providing access to his services. This affected also google maps, now all request to service require an API key. We provide by default our key in theme, but it’s good idea to change it to your. The instructions how do this are here.
Does this theme support RTL ?¶
Yes, it does.
After I have translated some words of the theme, some pages stop to working.¶
After translation url parts, the WordPress permalink cache should be dropped. The simplest way is to go to Settings / Permalinks, select Post name and click on Save.
Why I don’t receive mail using contact form?¶
First of all you need to contact your hosting provider and ask if your server support mailing functionality.
Open “Mail” tab. In the top you can see all available tags. You need to place them in necessary fields. In field “To” paste email address you will use to receive messages.
You can edit demo tags, add your own however you like. Check Contact Form 7 plugin documentation to find more information.
If i purchase the theme, will i get unminified js & css (dev version) ?¶
Yes, there are unminified versions in the package. Also we can share our Gulp configuration so that you can compile the assets by yourself.
Is the $39 paid per month or one time to download the layout? Any renewal fees?¶
39$ is a one time price, no renewal fees, it includes 6 month of support